Challenge

In an increasingly competitive market, TMF needed to deliver exceptional client service as standard.

Idea

Using VYTALS, our real-time online crowdsourcing solution, enabled us to pinpoint the areas to improve. The insights led to a focus on Leader conversations with their teams and learning and development.

A core idea, everyday heroes, underpinned all activity and showed the important role that each person in TMF played.

Client satisfaction results showed improved net promoter scores. And employees were inspired by ‘everyday heroes’ with engagement levels rising.